Frequently Asked Questions

Product & Functionality

What is Hexy?
Hexy is a modular magnetic system for organising everyday items, keeping them visible, tidy, and always within reach. No tools or drilling required.

How strong are the magnets?
Hexy uses super strong neodymium magnets designed to securely hold everyday items like keys, sunnies, phones, utensils, and small accessories.

What surfaces does Hexy stick to?
Hexy works on magnetic surfaces such as fridges, metal doors, filing cabinets, steel shelving, and other metal surfaces.

Can Hexy scratch surfaces?
Hexy has a smooth backing to minimise marking, but we recommend placing gently and avoiding dragging on delicate finishes.

Is Hexy safe around electronics?
Hexy magnets are safe for everyday household electronics when used as intended. Avoid placing directly on sensitive medical devices or hard drives.

Usage & Compatability

What can I store with Hexy?
Keys, sunglasses, headphones, phones, utensils, pens, notes, small tools, cables, dog leads, and more.

How much weight can Hexy hold?
Each Hexy piece is designed to hold typical everyday items. Weight capacity varies by product. See individual product pages for guidance.

Can I move Hexy once it’s placed?
Yes. Hexy is fully removable.

Is Hexy renter friendly?
Yes. No drilling, screws, or permanent installation required.

Colours & Variants

What colours does Hexy come in?

  • Black
  • White
  • Grey
  • Pink
  • Cyan
  • Yellow

Will you release more colours?
Yes. We are always releasing new colours, so keep an eye out!

Sets & Bundles

What’s the difference between the Entry Set and Essentials Set?

  • The Entry Set is a simple starter kit.
  • The Essentials Set includes a larger mix of Hexy pieces for multiple use cases.

Do I save money with sets?
Yes. Sets are discounted compared to buying items individually.

Shipping

Where do you ship to?
We currently ship Australia-wide.

How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by location and carrier.

Will I receive tracking?
Yes. You’ll receive a tracking email once your order ships.

Returns & Exchanges

Do you accept returns?
Yes. We accept returns within 30 days of delivery for unused items in original packaging.

How do I start a return?
Contact us via the Contact page with your order number.

Do you offer exchanges?
Yes, subject to stock availability.

Orders & Payments

Can I change or cancel my order?
Contact us as soon as possible. Once shipped, we may not be able to make changes.

What payment methods do you accept?
Major credit cards, PayPal, and Shop Pay.

Care & Maintenance

How do I clean Hexy products?
Wipe with a soft, damp cloth. Avoid harsh chemicals.

Can Hexy be used outdoors?
Hexy is designed for indoor use.